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FAQ

Frequently Asked Questions

Q1 Can I reserve a car to meet my application ?
A1

Yes , after receiving your requirement , we will select and offer the car to match with your application.

Q2 How can I pick up / drop off the car ?
A2

We will deliver the rented car and receive the returned car at your specified place within Bangkok. There will be no extra charge for this service***. For other areas outside Bangkok, there will be some extra charge varying on the distance of the place.
(*** This condition applies when renting a car at least 3 days.)

Q3What documents are required to rent a car ?
A3

The followings are mandatory requirements:


Thai Renter
Foreign Renter
Thai driver license of at least 2 years valid

Valid International driver license;

Local Identification (ID)

Passport

20,000 baht of credit card deposit

20,000 baht of credit card deposit

Q4 How old do I have to be to rent a car ?
A4
Generally , the minimum age to rent is 23. If you are under 23, you will need to check with us in advance if it is acceptable.
Q5 Can I let other persons drive the rented car ?
A5
We do not encourage the renter to let someone else drive the rented car. There are many cases that happen to the car and there would be difficulties for insurance claim. In case that the insurance does not cover such as alcoholic drinking while driving , no valid driver license , and / or using the car in any illegal activities, etc.,
the renter will be fully responsible for all  damages and expenses.
Q6 How can the payment be made? And how much is the cancellation fee?
A6
paypal VISA Master Card JCB

We recommend safe and speedy PayPal online payment.
The payment can be made by credit card through our secured PayPal online payment. Once you agreed to the price offered, we will send the payment page attached with the confirmation email. The payment page will direct you to PayPal payment page. For customers who have PayPal account, it is possible to pay directly through PayPal. For customers who do not have the account, it may be paid through credit cards.
Alternatively, you can also pay by cash to our staff on the first day of rental. Bank transfers are also available.


In case of Cancellation Fee

Cancellation Period Late Cancellation Charge
(for daily rent)
Late Cancellation Charge
(for monthly rent)
7days prior to arrival
1day charge
1 week charge
On the day of arrival
100% of total charge
100% of total charge
No show /
No notice of Cancellation
100% of total charge
100% of total charge
Q7 How does the insurance cover?
A7

Every rented car is covered by first class insurance.
Please see detail for limited liability:

Third Party Person Injury or Death
Bodily Injury
500,000Baht per person
10,000,000Baht per accident

Property Damage

5,000,000Baht per accident
Personal Accident
1 Unnamed Driver
100,000 Baht

4 Unnamed Passenger

100,000 Baht per person
Medical Expenses
100,000 Baht per person
Bail Bond for Driver
200,000 Baht per accident
Deductible to be borne by renter in the event
Renter is fault or unable to report the other party
In an accident to lessor (*Please refer Q8 )
5,000 Baht per accident

All information regarding the insurance and contact number can be found on the driver's front windshield and in the glove compartment.

In any case, please call the insurance immediately if accident occurs.


However, there are some cases that insurance does not cover and the renter will be fully responsible for all damages and expenses.

The insurance does not cover in case:
  • Rented car is driven outside Thailand
  • Using rented car in illegal activities
  • Using rented car in speed racing activities
  • Alcoholic drinking while driving

Q8 What is the Rental Excess Charge ( REC ) ?
A8

The Rental Excess charge ( REC ) , as stated in vehicle contract is the charge that the renter agrees to pay for the following cases;

  • Accident occurred and the renter found guilty
  • Accident occurred and no fault liability party can be identified
  • Accident occurred and the driver has temporary driver license or not exceeding one year and / or the driver is younger than 23 years old

3,000 Baht will be changed for minor damage and maximum of 5,000 Baht for major damage which cause the car unable to drive.

This REC is the cost of repairing per accident which includes the time loss in order to replace and the opportunity loss of that car. However, the REC is excluding the lost accessories of the rented car.

In short, if there are no losses and damages to the rented car, the renter will not be responsible for the REC.

Q9 Do you recommend a Thai driver ?
A9

Yes , we highly recommend you to hire a Thai driver since Bangkok is a very big and congested city. Driving here is similar to those other big cities such as New York and it can easily make your head spin. There are very few parking spaces but too many cars and motorcycles. If you are not familiar to the area, you probably end up getting lost. The labor cost in Thailand is relatively low and the cost of hiring the driver is reasonable.


Our drivers are well trained and can speak moderate English. They can guide or assist you through any problems that you may have. The advantage of hiring a driver is also to eliminate your responsibility for all the accidents or damages charge should it happens.
(click here for driver's rate).

Q10 What happens if I return the car late?
A10

Late return of less than 1 hour will not be charged.
2 hours or more, please check below.

2 - 6hours

Half day charge

6hours -

1 day charge

Q11 What refueling option do I have ?
A11
Usually the renter will receive approximately 20% of the fuel in the gasoline tank. The renter is required to maintain the same 20% of fuel when returning the car. Refund can not be claimed for the excess fuel.
Q12 Can I rent a car for months or years?
A12
Rental period beyond 30 days will be offered based on the monthly rate which is much lower than the daily or weekly rate. Please contact us for details.